Refund policy
§ 7
PRODUCT COMPLAINT
Complaint due to non-conformity of the Product with the agreement.
The basis and scope of the Seller's liability towards the Customer who is a Consumer for the non-conformity of the Product with the agreement are specified in the Consumer Rights Act of May 30, 2014.
The basis and scope of the Seller's liability towards the Customer who is an Entrepreneur, under the warranty, are specified in the Civil Code Act of April 23, 1964.
The Seller is responsible to the Customer who is a Consumer for the non-conformity of the Product with the agreement existing at the time of delivery of the Product and revealed within 2 years from that moment, unless the expiry date of the Product specified by the Seller or persons acting on his behalf is longer.
Notifications of non-conformity of the Product with the agreement and submission of an appropriate request can be made via e-mail to: contact@aspirr.pl
In the above message, in written or electronic form, as much information and circumstances as possible regarding the subject of the complaint should be provided, in particular the type and date of occurrence of the irregularity and contact details. The provided information will significantly facilitate and accelerate the consideration of the complaint by the Seller.
To assess the irregularities and non-conformity of the Product with the agreement, the Consumer is obliged to make the Product available to the Seller. The costs associated with delivering the product to the Seller are borne by the Consumer.
The Seller will respond to the Customer's request immediately, no later than within 14 days from the moment the complaint is filed.
In the case of a complaint from a Customer who is a Consumer - failure to consider the complaint within 14 days of its submission is tantamount to accepting it.
If the Consumer does not respond to the response to the complaint request received from the Seller, the complaint request is rejected and cannot be repeated.
The complaint does not cover products with damage resulting from using the product in a manner other than in accordance with its intended use.
In connection with a justified complaint from a Customer who is a Consumer, the Seller accordingly:
Covers the costs of repair or replacement and re-delivery of the Product to the Customer,
Reduces the price of the Product (the reduced price must remain in proportion to the price of the goods compliant with the agreement to the goods non-compliant with the agreement) and returns to the Consumer the value of the reduced price no later than within 14 days of receiving the statement on price reduction from the Consumer,
In the event of withdrawal from the agreement by the Consumer - the Seller returns the price of the Product to him no later than within 14 days from the date of receipt of the returned goods or proof of its return. In the event of withdrawal from the agreement, the Consumer is obliged to immediately return the goods to the Seller at the Consumer's expense,
The response to the complaint is provided on paper or another durable medium, e.g. e-mail message or SMS.
§ 8
RIGHT TO WITHDRAW FROM THE AGREEMENT
· Subject to point 10 of this paragraph, a Customer who is also a Consumer who has concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days.
· In the event of withdrawal from the agreement, the Sales Agreement is considered not concluded, and the Consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day on which he withdrew from the agreement, unless the Seller offered to collect the Product himself. To meet the deadline, it is sufficient to send back the Product before its expiry.
· In the event of withdrawal from the Sales Agreement, the Product should be returned to the address: ul. Stelmachów 58D/20, 31-341, Kraków, Poland.
· The Consumer is responsible for any reduction in the value of the Product resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product, unless the Seller did not inform the Consumer or the entity referred to in § 10 about the manner and deadline for exercising the right to withdraw from the agreement and did not provide him with a model withdrawal form. In order to determine the nature, characteristics and functioning of the Products, the Consumer should handle and check the Products only in the same way as he could do in a stationary store.
· Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for him. Subject to point 7 of this paragraph, the refund will be made immediately, and no later than within 14 days from the moment the Seller receives the declaration of withdrawal from the Sales Agreement.
· If the Seller has not offered to collect the Product from the Consumer himself, he may withhold the refund of payments received from the Consumer until he receives the item back.
· A Consumer withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, bears the costs of returning the Product to the Seller.
· The fourteen-day period in which the Consumer may withdraw from the agreement is counted for an agreement under which the Seller issues the Product being obliged to transfer its ownership - from the day on which the Consumer made the payment for the order.
· The right to withdraw from a distance contract does not apply to the Consumer in the case of a Sales Agreement, among others, in which the subject of the service is a non-prefabricated good, manufactured according to the Consumer's specification or serving to satisfy his individualized needs.
· The right to withdraw from the Sales Agreement is available to both the Seller and the Customer, in the event of non-performance by the other party to the agreement of its obligation within a strictly specified time limit.
